Refund Policy

Thank you for shopping with Confidea_.

We value your trust and aim to provide you with a safe and pleasant shopping experience.

Please read our Refund Policy carefully before making a purchase.

1. All Sales Are Final

Due to the nature of our products — including health supplements, ingestible beauty products, and personal care items — and for reasons of safety, hygiene, and product stability:

All sales are final. We do not accept returns, refunds, or exchanges once the order is placed and shipped.

2. Damaged or Defective Items

We take great care in packing your order.

If you receive an item that is:

• Damaged

• Leaking

• Defective

• Incorrect or missing from your order

Please contact us within 48 hours of receiving your parcel.

To process your claim faster, kindly provide:

• Order number

• Clear photos of the damaged/defective product

• Photo of the outer packaging/parcel

After review, we will arrange a replacement if applicable.

Claims submitted after 48 hours will not be eligible.

3. Incorrect Address or Failed Delivery

We are not responsible for delivery issues caused by:

• Wrong or incomplete address provided by the customer

• Failure to receive or collect the parcel

• Courier’s unsuccessful delivery attempts

In such cases, no refund will be issued.

If the parcel is returned to us, we can reship it upon request, and the reshipping fee will be borne by the customer.

4. Order Cancellation

Orders cannot be cancelled or refunded once payment has been made.

Please ensure all information is correct before checking out.

5. Product Sensitivity or Ineffectiveness

Results vary from person to person.

If you experience discomfort or the product does not meet your expectations, we are unable to offer refunds.

Please discontinue use and consult a healthcare professional if necessary.

6. Contact Us

If you need assistance, feel free to reach out:

📩 Email: applelse314@gmail.com

📱 Instagram DM: @confidea_

We will get back to you within 1–2 business days.